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  You've found 1 Percent, The Internet's oldest online Lifestyles Accessories store (actually #2 but first one long gone). We've brought you quality service at fair prices since 1995. After you view our prices and our service, we encourage you to browse other sites out there with similar selections. We're certain that you will be coming back and placing your trust with us.

  1 Percent has over 500 hard to find toys to choose from, many at a lower price than your local Shop (if you have one)! This includes Hemp Foods and Goods, Glass Art, Vaporizers, Hookahs, an extensive selection of Rolling Papers, Various hand pipes and replacement parts that always seem to break or get lost at the worst times; all available at wholesale to retail stores around the world.

1. Browse through the pages and check out all we have to offer.

2. Click the button next to the product you wish to place in your Cart.
   

3. Place your order.
   When you are ready to place your order, click the button. Choose a payment type. You will be prompted to enter information to complete your order. Press the Submit button when you have entered all the information correctly.

We also accept mail and phone orders.

3 ways to order

1. ONLINE: The easiest and fastest way to order. Simply use the online ordering system, use the secure payment server, completely fill out the order form, and prepare to enjoy your new lifestyle accessories.

2. MAIL: After completing and submitting the online form send the printed (or hand copied) order form generated online, with payment made out to OP to the address featured on your receipt (also in confirmation email)

3. TELEPHONE: Just dial 800-930-4367 to reach a live person. International customers call (347) 273-1540. There are representatives available Monday through Friday, between 11am and 6:00pm EST. At other times you may leave a name, number and a time to reach you, and a representative will return your call. Note: There is a $2 Handling Fee for all orders placed over the phone and there is a slight delay for the order to enter the system.

ALL ORDERS ARE PROCESSED 2pm EST Mon-Fri. Order are received usually within 5 - 7 business days if all items are in stock (each product has specific information on availability). Orders ship Mon-Fri (minus US holidays). Adult Signature Required for delivery.

We generally do not deliver to PO Boxes due to shipper policies (occassionally for small non-tobacco items to Alaska and Hawaii). Please feel free to call and make alternate arrangements (i.e. Hold for pickup, delivery to work, college dorms, etc.). Tobacco Smoking Accessories are only shipped by Adult Signature Required to a Street Address; No Exceptions.

  We accept Visa, MasterCard, American Express, and Discover for payment online for all US orders. We accept Visa, MasterCard, Eurocard, and American Express for payment online for orders to Canada and the EU. For all other International retail orders we only accept American Express at this time. US customers can choose the check/money order option and send us the printable order form with a Money Order or Check in US Funds. Do Not Send Cash!

  Your credit card is processed when we receive your order to check its validity. We process it and may call the issuing bank to verify address, name, and age. We do not release your credit card information to any outside organizations. The transferring of your credit card information is safely handled by our secure server. If you would like your order shipped to a location other than the address listed on your credit card, the address must be listed with your credit card company (Their 800 number is on the back of your credit card). For your added protection, we go beyond the required credit card validation process. We verify both "Bill To" and "Ship To" addresses with credit card banks when processing orders. If your "Ship To" address is different than your "Bill To" address, please contact your credit card bank to add your "Ship To" information to their files as a note, comment or alternate shipping address. This will allow us to send your order to our warehouse for processing.

  We do not accept orders which are e-mailed to us. You must complete the order form and then inform us as to the method of payment. Do not send credit card numbers through email as this is very unsecure.

Money Order/Check Payment Info

  We accept money orders and checks from US customers. Follow the procedure below:

Browse the selection and select when you've made your selections.

Select the Order by Check Option when checking out.

Note the total including the proper Shipping and Handling Charges (any incorrect order amounts will be returned to you)

Mail your money order or check along with the signed, printed (or handwritten) order form to the address listed on your receipt (also in confirmation email)

Money orders must be in US funds.

Personal Checks will take an extra 14 days to process as they must clear our bank. Use money-orders whenever possible (anonymous and can be found at 7-11, grocery stores & the US post office). All payments must be payable to "OP".

There's a lot of nonsense about whether shopping on the Internet is safe. The main concern of on-line shoppers is that their credit card info will somehow end up in the wrong hands.

We use Netscape's Secure Commerce Server technology, which encrypts your order information, keeping it private and protected. It's a Netscape technology called "SSL" (Secure Sockets Layer) and it's used by us and all the other major commercial shopping sites, including: Amazon, Barnes & Noble Books, Microsoft, and Netscape itself. It is actually safer to transmit your credit card info over the Internet (with the proper security measures like we implement) than it is to use your credit card around town. There is no chance of someone finding your receipt in the trash or listening in on a phone line.

Your private info is never revealed over any insecure internet connection and once processed and verified, it is deleted from our records.

What most people don't realize is that shopping with your credit card is actually safer than paying by check. In the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and the on-line merchant is not paid. In the event that your credit card number is stolen, the credit card companies do not hold you responsible for any unauthorized purchases.

  Orders are processed Monday through Friday at 2:00 PM EST (11:00 PST). For example: if you placed your order at 12:00 PM EST on Monday, we would process your order that day, and normally ship all in-stock items by Wednesday. If you placed your order at 4:00 PM Friday, it would not be processed until Monday, with in-stock items shipping on Wednesday. Generally expect orders in 5-7 business days. During peak times of the year this may take slightly longer but generally we strive to complete your order as quickly as possible.

  Most orders are shipped from a New York, USA fulfillment center.

Availability

All items on the pages are ones that we currently stock. Some items are more popular than others though and might be out of stock at the time of your order. This isn't a big problem since we can usually replace stock in about a week.

If you do not see an item you seek listed on the pages, don't hesitate to contact us about it. Many times we stock additional items not listed or can special order most items.

If your order contains Backordered items it is maintained for 20 days. Once backordered items are available your complete order ships via the chosen carrier. If backordered items will take longer than 20 days we will contact you.

  Any items that can not be filled within 20 days are canceled with your approval, and we notify you by e-mail or phone.

  US Shipping

  Shipping charges within the United States are calcualted and presented before payment is requested. This includes the continental 48 states. Additional charges may apply for Hawaii, Alaska and Puerto Rico. Almost all US orders are shipped by way of UPS Ground. If you have a box address, please try and provide an alternate street address for us to deliver to. We do not ship by USPS in the continental US because they do not provide an option for Adult verification.

  1 Percent ships orders around the world. Remember that you are responsible for any taxes, duties, or customs fees charged by your local government. We must place a green customs sticker on all international orders. This sticker lists the contents as "Smoking Pipe Parts". We must fill in the value of the order on this sticker. We can not declare an incorrect value on your shipment and we cannot ship retail orders that are more than $300.

  The International Shipping Info page lists the areas of the world we currently deliver to and payment types accepted from each. A shipping estimate is calculated in the cart. You will be notified before processing your order if the actual amount for shipping is different. Discounted TNT Express rates are available to many countries around the world.

  1 Percent believes in prompt and courteous customer service. In the event that an order has broken products please report the damage within 72 hours of the receipt of the merchandise. Simply contact us and one of our representatives will provide instructions and handle the claim. If a damaged delivery is not reported within 72 hours of the receipt of the merchandise we will not be able to honor any claim. Once a product has been used 1 Percent can not replace or exchange merchandise. Please inspect your complete order before using any items

  If a customer is not satisfied with a product purchased from 1 Percent and the item has not been used it may be returned for a credit less a 15% restocking fee and shipping costs or exchanged for another item (customer pays shipping only). 1 Percent will honor any lost or never received order with proper documentation of non delivery and confirmed receipt of sale. This is covered by insurance that is placed on every order. If you have any concerns, comments, or questions about the 1 Percent return policy please contact us. Once a product has been used 1 Percent can not replace or exchange merchandise. Please inspect your complete order before using any items.

  1 Percent carefully considers the ecological aspects of our operation. In general this means that we keep our packaging to a minimum and we recycle everything here. This includes re-using our incoming boxes and producing packaging material from recycled newspapers and shredded office paper (which is 100% tree-free too). Our entire US office and warehouse generates less than one can of actual garbage a week.

OTHER METHODS OF CONTACTING US:

US Customers
call 800-930-HEMP (4367)
or write to our corporate address (do not send samples, mail-orders or returns to this address):

1 Percent
201 Beval Rd.
Wilmington, NC 28401
USA

  Contact Us

  For enquiries on an existing order such as: order status, returns, credits, defective or damaged items, etc., please include complete contact info and order number.

  For information on purchasing products at wholesale

  Our Toll Free Number is 800-930-4367 (+1 347-273-1540 outside US/Canada) and is staffed by live people Monday-Friday 11am-6:30pm EST. All other times you may leave a message on our voice mail and we will contact you ASAP. Please include your name and contact info along with what the call is in regards to. If your enquiry involves an order please include the order number as well.

  In order to keep our pricing low, we try to handle customer service or questions via e-mail when possible.